FAQ

How long does delivery take?

Free standard delivery is offered to UK mainland addresses, with an estimated delivery time of 2–5 working days. Contact us before ordering for other locations.

How do I ask about an order?

Email support@vellbourne.shop with your order number. We will reply with the available order and tracking information.

Can I return a radiator?

You may request a return within 30 calendar days after delivery, including for a change of mind or incorrect size. See the Refund Policy for the full process and statutory rights.

How do I choose the right output?

Compare the product's dimensions and heat output with the requirements for your room and heating system. Ask your installer to confirm the required output, especially for lower-temperature systems.

How can I pay?

We accept the credit and debit cards supported by Stripe for UK transactions, subject to card and issuer eligibility. Klarna and PayPal are not accepted. The available card options appear at checkout. See Payment Methods.

How can I contact Vellbourne?

Email support@vellbourne.shop or call +1 (505) 948-2716. Support hours are Monday to Friday, 9:00–17:00 UK time.

Email support@vellbourne.shop
Telephone +1 (505) 948-2716 (United States number).

Support: Monday to Friday, 9:00–17:00 UK time.

CALYSTRON GROUP LLC, 8206 Louisiana Blvd NE, Ste A 9486, Albuquerque, NM 87113, United States.

UK dispatch warehouse: Unit 12, Trafford Park Industrial Estate, Trafford Park, Manchester, M17 1AB, United Kingdom.

Legal representative: Juan Pablo Gonzales Castro.